Refund policy
Last updated: 21 October 2026
Free UK Shipping
We are pleased to offer free standard shipping on all orders delivered within the United Kingdom.
Production and delivery times vary by product. Any delivery estimates provided at checkout are for guidance only and are not guaranteed.
Damaged, Defective or Incorrect Items
We take great care in preparing every order. If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Please do not return items without contacting us first. In most cases, we can assess and resolve issues using the information and photographs provided. Where a manufacturing defect, print defect, fulfilment error, or transit damage is confirmed, we will arrange an appropriate solution, which may include a replacement or refund.
Made-to-Order Products
Every Mia Vita Living piece is created using original artwork and produced especially to order. This made-to-order approach helps reduce waste and allows us to create beautiful products with care and intention.
Because production begins shortly after an order is placed, changes or cancellations may not be possible once production has started.
As our products are made to order, we do not offer refunds or exchanges for change of mind, unwanted items, incorrect selections, or ordering errors.
Your statutory rights relating to faulty, damaged, incorrectly supplied, or not as described items are not affected.
We encourage customers to read product descriptions, dimensions, colours, and sizing information carefully before placing an order.
Order Cancellations
Orders are sent into production shortly after they are placed.
If you need to cancel or amend an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation or amendment requests received before production begins. However, once production has started, cancellation or amendment may no longer be possible.
Because our products are made to order, we cannot guarantee that an order can be stopped once it has entered production.
Incorrect Delivery Address
Please ensure your delivery address is accurate when placing your order.
If a parcel cannot be delivered because an incorrect or incomplete delivery address was supplied, we may ask you to cover the cost of re-shipping the order before it can be dispatched again.
Lost Parcels
If you believe your parcel has been lost in transit, please contact us and we will investigate with the delivery provider.
Where appropriate, we will arrange a replacement or other suitable resolution.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your bank or payment provider to process the refund once it has been issued.
Contact Us
If you have any questions regarding your order, please contact us:
Mia Vita Living
Email: hello@miavitaliving.com
We aim to respond to all enquiries as quickly as possible and appreciate your support of our small business.