FAQs
Orders & Shipping
How long will my order take to arrive?
All our products are made to order. Estimated dispatch is within 5 business days, with shipping time additional. Production and shipping times may vary depending on the product, fulfilment location and seasonal demand. If you have a question about delivery timing for a particular item, please contact us at hello@miavitaliving.com before placing your order.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders.
Do you ship internationally?
We currently deliver to UK addresses only.
Products
Are your products made to order?
Yes, every item is made to order especially for you after you place your order.
How do I know what size to order?
We recommend checking the product dimensions listed on each product page before placing your order. As all our items are made to order, we're unable to accept returns for incorrect sizes chosen, so please do double-check before purchasing. If you're unsure, feel free to contact us at hello@miavitaliving.com and we'll be happy to help!
What materials are your products made from?
Materials vary by product. You’ll find the material details, dimensions and care instructions on each product page. If you have a question about a particular item, email hello@miavitaliving.com before ordering and we’ll be happy to help.
Will the colours look exactly as shown on screen?
We do our best to represent colours accurately, but slight variations can occur due to screen settings and the printing process. If you have any concerns, please don't hesitate to get in touch.
Returns & Refunds
Can I return my order?
What should I do if my order arrives damaged?
We're sorry to hear that! Please contact us as soon as possible by emailing hello@miavitaliving.com within 30 days of receiving your order with your order number and a clear photo of the fault or damage. Once reviewed, we will arrange an appropriate solution, which may include a replacement or refund.
Can I cancel or make changes to my order?
Orders are sent into production shortly after they are placed.
If you need to cancel or amend an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation or amendment requests received before production begins. However, once production has started, cancellation or amendment may no longer be possible.
Because our products are made to order, we cannot guarantee that an order can be stopped once it has entered production.
Other
How do I contact you?
You can reach us via our Contact page or email us directly at hello@miavitaliving.com.
We aim to respond within 1-2 business days.
Still have a question?
We'd love to hear from you. If you can't find the answer you're looking for, please don't hesitate to get in touch via our Contact page or email us at hello@miavitaliving.com.
We're always happy to help. 😊